Uniforms: In an unfortunate instance (especially in the months of April, May, and June) we may run out of specific sizes. In such cases, we work closely with the vendor to give us an estimated date of delivery. We will send out an SMS to you as soon as we have the date of availability from the vendor.
In a rare scenario where a vendor has run ‘out of stock’ for the ordered items, we sincerely apologize to you. Our admin team will reach out to you to communicate the alternatives or suggest an estimated time of delivery for the goods.
We strive to deliver your order within 5 to 7 business days in excellent condition. We also charge nominal shipping fee that is calculated based on the weight of your order. Shipping fees is auto calculated by the system and displayed on the checkout page.
The orders cannot be shipped to PO boxes or military addresses; rural domestic addresses require one or more additional days to deliver.
Orders requiring engraving or any customization will require additional time.
Please allow 2-3 working days for your order to be dispatched.
We do not offer International Shipping at the moment.
An E-mail containing your package tracking information will be sent to you when your shipment has been dispatched. Please mail us at [email protected] in case of any questions.
In case, we are shipping your order with our 3rd party logistics provider, you will receive an order tracking number from our logistics partner to track your order on their website.
To cancel your order, you will have to get in touch with our Customer Support Team by sending an email to [email protected], stating your Order Number.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Beanstalk Junior Schools for re-delivery shall be claimed from the User.
In case, your order is lost in transit, Please contact us by sending an email to [email protected], and we will re-ship your order.
The package can be externally checked for pilferage/damage etc. in presence of delivery executive. You could also verify the order details and shipping details from the Invoice which is inserted into the package. However, checking of package contents needs to be done post the payment has been made (in case of COD orders) and our delivery executives/logistics partner is not liable to wait until items are being checked.
We provide a convenient and customer-friendly return and exchange process which can be used if there is an issue with the contents of your order.
Delivery executives are not trained to note the return or exchange.